What is a forward-deployed engineer?
An engineer who works inside your business with you. They learn your processes, connect your tools, build and tune your AI agents, and report back on results every week.
Do we need anyone technical on our team?
No. Your FDE handles the setup and the technical work. You bring knowledge of how your business runs and approve what goes live. If you have an IT team, your FDE works with them on access and approvals.
What are tokens, and how many do I need?
Tokens measure how much your AI agents read and write. Each plan includes $100 in AI tokens every month, equal to 27 million tokens, so routine agent work is covered by your subscription.
We're a larger company. Does this scale?
Yes. Larger companies usually start with one department on Premium, then add plans or engineering hours as other teams come on. Every agent runs with role-based access and an audit trail, so IT and compliance can see what it does.
Can I cancel?
Yes. Plans are billed monthly with no long-term contract. Either side can cancel with one month's written notice (email is enough); the plan ends, and billing stops, at the end of that notice period. See the sign-up agreement.
Can I switch between Base and Premium?
Yes. Start with Base and move to Premium when you want more FDE hours, or the other way around. Just tell us in writing; the change takes effect from your next billing date.
How is my data handled?
AT20 runs on an enterprise AI agent platform built for banks, wealth managers and fintechs, where data control is a baseline requirement. You own your data: we use it only to deliver the service, keep it confidential, and delete or return it on request when your subscription ends.